At Stardust Creations, every balloon arrangement and event installation is custom-designed and prepared in advance to ensure your décor is delivered on time and exactly as requested. Because supplies are purchased immediately and labor begins well before your event date, we maintain the following Refund & Cancellation Policy.
All bookings require a non-refundable deposit of 25% of the event total to secure your date.
This deposit covers:
The deposit is non-refundable under all circumstances.
We understand that plans can change. If you need to cancel your order:
We do our best to accommodate unexpected changes.
Any design, size, or delivery-time changes must be requested at least 72 hours before your event.
Changes requested after this time may not be possible and may require additional payment.
For outdoor events, balloon décor is sensitive to heat, wind, and weather conditions.
If the client or venue is unavailable or denies access at the agreed-upon setup time:
We take pride in the quality of our work. All décor is inspected at the time of setup and considered accepted by the Client once installation is completed.
If there is a concern with the setup at the time of delivery, the Client must notify us immediately during setup so it can be reviewed on-site. By allowing setup to be completed without objection, the Client acknowledges that the décor has been delivered as agreed.
Once our team has left the event location:
Stardust Creations is not responsible for any damage or changes that occur after setup, including but not limited to:
Effective Date: 7/1/2026
Welcome to Stardust Creations. These Terms & Conditions ("Terms") govern the use of our services and website. By booking our services or making a payment, you agree to these Terms.
All balloon décor and event installations are custom-designed specifically for each client. Pricing is based on the size of the installation, design complexity, materials, event location, and any requested specialty items.
A non-refundable deposit is required to begin the booking process and reserve your event date while availability is confirmed.
The deposit covers design consultation, planning, scheduling, administrative time, and preparation for your event.
Once received, the deposit is non-refundable under all circumstances, including cancellation by the Client.
The remaining balance must be paid in full at least 48 hours prior to the scheduled event, unless otherwise agreed to in writing.
If full payment is not received by the payment deadline:
If a Client cancels 48 hours or more before the event, any payments made beyond the non-refundable deposit may be refunded at the sole discretion of Stardust Creations, less the cost of materials already purchased and work already completed.
Cancellations made within 48 hours of the event are non-refundable.
Failure to submit the remaining balance by the required payment deadline is considered a cancellation by the Client.
Stardust Creations is under no obligation to perform services or reserve the event date, and the deposit will not be refunded.
Requests to reschedule are subject to availability and are not guaranteed.
Additional fees may apply if new materials must be purchased or additional labor is required.
The Client agrees to:
Failure to provide access may result in delayed or incomplete setup without refund.
Balloon décor is handcrafted and custom-made.
Inspiration photos are used as a design reference only and are not guaranteed to be exact replicas.
Minor variations in:
are normal due to the handcrafted nature of balloon décor, manufacturer variations, lighting conditions, and environmental factors.
Prior to the event, the Client will have the opportunity to review and approve the overall design concept, including colors, size, and style.
Once approved, changes may result in additional charges and may not be possible depending on timing and material availability.
The completed installation is considered accepted upon completion of setup.
Clients are encouraged to inspect the décor before Stardust Creations leaves the event location.
Any concerns regarding the completed installation must be brought to our attention before our team departs.
Once setup has been completed and accepted:
Balloon décor is sensitive to environmental conditions.
Stardust Creations is not responsible for damage caused by:
No refunds will be issued for weather-related damage.
We take pride in delivering high-quality balloon décor and inspect every installation before completion.
Once installation has been completed and accepted by the Client, responsibility for the décor transfers to the Client.
Stardust Creations is not responsible for damage occurring after setup, including but not limited to damage caused by:
Unless requested otherwise in writing before the event, Stardust Creations reserves the right to photograph completed décor installations for use in:
We will make every effort to avoid photographing guests unless permission has been given.
All balloon designs, photographs, logos, graphics, website content, and marketing materials created by Stardust Creations remain the intellectual property of Stardust Creations.
They may not be copied, reproduced, distributed, or used commercially without written permission.
To the fullest extent permitted by law, Stardust Creations shall not be liable for indirect, incidental, consequential, or special damages arising from the use of our services.
Our maximum liability shall not exceed the total amount paid by the Client for the specific event.
These Terms & Conditions shall be governed by and interpreted under the laws of the State of Florida.
Stardust Creations reserves the right to update these Terms & Conditions at any time.
The most current version will always be available on our website.
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