These Terms & Conditions (“Terms”) govern your access to and use of the website operated by Stardust Creations (“we,” “us,” “our”). By accessing or using our website or services, you agree to be bound by these Terms.

Please read them carefully. If you do not agree, please discontinue use of our website and services.

You may use our website for lawful purposes only. You agree not to:

• Violate any applicable laws
   
• Attempt unauthorized access
   
• Upload harmful code
   
• Misuse our content (text, images, designs)
   

We reserve the right to restrict access for violations.

All balloon décor and event installations are custom-built. Pricing varies based on complexity, colors, materials, and event location.

A non-refundable deposit is required to reserve your event date.
Materials are purchased and design work begins immediately after booking.

Final payment must be received before delivery or setup unless otherwise stated.

Failure to pay may result in cancellation without refund of your deposit.

All cancellations, refunds, and rescheduling follow our Refund & Cancellation Policy, which is incorporated into these Terms.

Key rules:

• Deposits are non-refundable
   
• Cancellations made 48+ hours before the event may receive a partial refund (minus deposit and materials already purchased)
   
• Cancellations within 48 hours receive no refund
   
• Rescheduling is based on availability and may incur fees
   

Clients must:

• Ensure timely access to the venue
   
• Provide correct addresses and setup instructions
   
• Secure any required venue permissions
   
• Provide clear space for installation
   

Failure to provide access may result in incomplete setup with no refund.

Clients acknowledge:

• Balloons are sensitive to sun, heat, wind, and rain
   
• Weather-related damage is not the responsibility of Stardust Creations
   
• No refunds are guaranteed for décor affected by weather
   

We will make reasonable attempts to adjust placement if possible.

During many events, Stardust Creations provides decor equipment such as frames, stands, weights, bases, backdrops, hardware, and accessories (“Equipment”). All Equipment remains the property of Stardust Creations.

The Client is responsible for ensuring that all Equipment:

• Is not damaged or altered
   
• Is protected from guests, children, pets, and weather
   
• Is available and accessible at the scheduled pickup time
   

Any damage, missing items, or delayed return is the Client’s responsibility.

If equipment is returned damaged or in a condition requiring repair or replacement, the Client agrees to pay:

• A minimum damage fee of $50 per item, and
   
• If repair or replacement exceeds $50, the Client will be billed for the full repair or replacement cost
   

Damage includes (but is not limited to):

• Broken or bent frames
   
• Cracked bases
   
• Missing hardware
   
• Water or weather damage
   
• Adhesive, paint, glitter, tape, or permanent alterations
   

If any Equipment is not returned or not available for pickup at the scheduled time:

• A $50 non-return fee per item will be charged immediately, and
   
• If the item is still not returned within 48 hours, the Client will be charged the full replacement cost.
   

If the pickup is delayed because:

• Venue access is denied
   
• The client or venue contact is unavailable
   
• Event breakdown is delayed
   
• The equipment is moved to a new location without notice
   

…a $50 inconvenience fee may be charged, and additional fees may apply for extra pickup attempts.

By placing an order, paying a deposit, or booking services, the Client authorizes Stardust Creations to charge the payment method on file or invoice the Client for any applicable damage fees, non-return fees, late return fees, and full replacement costs as outlined in this section.

If equipment is not returned or available for retrieval within 48 hours, Stardust Creations may process the associated charges without additional notice, though we may attempt to contact the Client as a courtesy.

• Balloons pose choking hazards; children must be supervised.
   
• Latex balloons may cause allergic reactions.
   
• We are not responsible for popped balloons, fading, temperature damage, or improper handling after setup.
   
• Once the décor is installed, all responsibility transfers to the Client.
   

We may photograph décor prior to guest arrival for promotional use on:

• Our website
   
• Social media
   
• Marketing materials
   

If you do not wish for your event images to be used, you must notify us in writing before the event.

All designs, images, texts, concepts, and content are the intellectual property of Stardust Creations and may not be copied, reproduced, or distributed without permission.

We may use third-party tools such as payment processors, scheduling systems, or hosting providers. Their terms and privacy policies apply to your use of those services.

We are not responsible for outages or errors from third-party providers.

To the fullest extent permitted by law, Stardust Creations is not liable for indirect, incidental, or consequential damages.
Our maximum liability shall not exceed the total amount paid for the service in question.

You agree to indemnify and hold Stardust Creations harmless for any claims, damages, losses, or liabilities arising from:

• Your misuse of our Services
   
• Failure to follow these Terms
   
• Damage to equipment
   
• Improper handling of balloon décor
   

We may update these Terms at any time. Updated Terms take effect upon posting on our website.

These Terms are governed by the laws of the State of Florida.