At Stardust Creations, every balloon arrangement and event installation is custom-designed and prepared in advance to ensure your décor is delivered on time and exactly as requested. Because supplies are purchased immediately and labor begins well before your event date, we maintain the following Refund & Cancellation Policy.
All bookings require a non-refundable deposit of 25% of the event total to secure your date.
This deposit covers:
The deposit is non-refundable under all circumstances.
We understand that plans can change. If you need to cancel your order:
We do our best to accommodate unexpected changes.
Any design, size, or delivery-time changes must be requested at least 72 hours before your event.
Changes requested after this time may not be possible and may require additional payment.
For outdoor events, balloon décor is sensitive to heat, wind, and weather conditions.
If the client or venue is unavailable or denies access at the agreed-upon setup time:
We take pride in the quality of our work. All décor is inspected at the time of setup and considered accepted by the Client once installation is completed.
If there is a concern with the setup at the time of delivery, the Client must notify us immediately during setup so it can be reviewed on-site. By allowing setup to be completed without objection, the Client acknowledges that the décor has been delivered as agreed.
Once our team has left the event location:
Stardust Creations is not responsible for any damage or changes that occur after setup, including but not limited to:
These Terms & Conditions (“Terms”) govern your use of our website and your purchase of balloon décor and event services from Stardust Creations (“we,” “us,” or “our”). By booking services or making a payment, you agree to these Terms.
All balloon decor and installations are custom-designed based on your event needs. Pricing varies depending on size, materials, design complexity, colors, and location.
A non-refundable deposit is required to secure your event date.
This deposit covers initial materials, planning, and reservation of your date/time.
Deposits are non-refundable under all circumstances.
A portion of your total service fee includes a $25 Equipment Return Credit, which is refundable after the event.
This credit applies to Company-owned equipment used for your event, including but not limited to frames, stands, bases, weights, hardware, and accessories.
The $25 Equipment Return Credit will be refunded if all equipment is:
Refunds are typically processed within 3–5 business days after inspection.
The $25 Equipment Return Credit is non-refundable if:
If the cost of repair or replacement exceeds $25, the Client may be invoiced for the difference.
All remaining balances must be paid before delivery or setup, unless otherwise agreed in writing.
Deposits are non-refundable under all circumstances.
Clients may receive a partial refund of amounts paid beyond the non-refundable deposit.
Material costs and preparation expenses already incurred may be deducted.
No refunds will be issued.
The $25 Equipment Return Credit is not refunded if the event is canceled or if equipment is not returned in acceptable condition.
Rescheduling is subject to availability and may incur additional costs if new materials or labor are required.
The Client agrees to:
Failure to provide access or accurate information may result in incomplete setup with no refund.
Balloons are sensitive to environmental conditions. By booking outdoor décor, you acknowledge that Stardust Creations is not responsible for:
No refunds will be issued for weather-related damage.
All equipment provided remains the property of Stardust Creations.
The Client is responsible for ensuring that all equipment is:
Damage includes but is not limited to:
Failure to meet these conditions may result in forfeiture of the Equipment Return Credit and additional charges if applicable.
Once setup is complete and accepted, responsibility transfers to the Client.
We may photograph décor prior to guest arrival for use in:
If you do not consent to this, you must notify us in writing prior to your event.
All designs, images, logos, and content created by Stardust Creations are our intellectual property and may not be copied, reproduced, or distributed without written permission.
We reserve the right to update these Terms at any time. Updates take effect upon posting to our website.
These Terms are governed by the laws of the State of Florida.
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